Our Work

The work of the i2i facility is structured along five focus areas. In partnership with a broad range of stakeholders (including policymakers, financial services providers, data scientists, researchers, academics, and development partners), our own team of experts lead the development of innovative solutions in each of these areas. Our communities of practice further facilitate learning, collaboration, and sharing of knowledge by practitioners and other industry actors.


Financial inclusion is complex and multi-dimensional. Our measurement tools need to be able to speak to this as well. We seek to revolutionise how the sector looks at financial inclusion. In collaboration with partners and stakeholders including policymakers, international development partners, researchers, and impact investors, we develop indicators and measurement frameworks that shape national and international financial inclusion policies and programmes. We will develop eight to 10 indicators and/or measurement frameworks for financial inclusion.

These may include:

  • Measuring the actual usage of financial services, i.e. moving beyond measuring account ownerships
  • Quantifying the value and the true cost to clients of using financial services
  • Determining the causal relationships between use of financial services and development outcomes
  • Data

    National demand-side surveys and geospatial data are powerful tools for decision-making around financial inclusion. These datasets provide valuable insights for policymakers, financial service providers, and other stakeholders. We seek to improve the quality, generation and use of these types of data in up to 15 countries.

    This may include:

  • An online interactive implementation guide to help researchers design better financial inclusion survey instruments
  • Guidance on using new technologies to improve the efficiency and accuracy of nationally-representative demand-side data collection
  • The development of new technologies and approaches for collecting and updating the location and other data on financial service access points
  • Open Data Portal

    To enable greater access to financial inclusion data, we have developed an online data portal which hosts a range of knowledge products, including dynamic interactive tools that allow users to extract tangible insights from the data collected by i2i partner institutions.

    The portal hosts:

  • Nationally representative demand-side survey data
  • Geospatial data
  • A library of other types of datasets contributed by partners
  • Research resulting from our work
  • Blogs, webinars, forums and other collaborative peer-to-peer learning tools
  • Client Insights

    We conduct research into new ways that financial service providers can collect, manage, analyse and use client data to improve the client-centricity of their service offerings.

    Bridging research and practice, deliverables may include:

  • Client research and analysis for specific markets
  • Case studies on the latest innovations in the use of data by financial service providers to improve client-centricity
  • Market scans on current client data practices in the sector
  • Toolkits and guidelines for client research and data methodologies
  • Applications Lab

    We partner with financial service providers to experiment with innovative uses of client data, including drawing on alternative data sources such as social media data. This advances the sector’s understanding of how client data and research can be used by financial service providers to generate greater value for the client, and thus greater take-up and active use of financial services.

    We provide support directly to selected financial service providers, including:

  • Technical support
  • Connections with leading experts in market researchers and data science
  • Funding to implement new data solutions